FAQ's
Are your shoes authentic?
Yes. All our products are guaranteed 100% authentic.
Is your business legitimate? How long have you been in business?
Yes. We do legitimate business since 2012.
What currency do your price use?
We use United States Dollars (USD) for all our price.
When will you ship the item and will I receive a tracking number?
All orders will be shipped within three to five business days and you will be emailed an online tracking number within 24 hours when your item has shipped out.
All orders from The United States can be tracked on www.usps.com
Do I have to pay any import taxes or custom fees?
All orders will be marked as gift in low value. However, we cannot guarantee against any custom fees and charges and buyers are responsible to the fees and charges if necessary.
Can you ship my order to another address different from my billing address?
Sorry no, we only ship to your credit card billing address, or your Paypal confirmed shipping address.
Can I request more pictures?
Yes, please contact us if you want to see more detailed pictures of our products. We will get back to you as soon as possible.
Why is my order out of stock?
Although we update our inventory on a daily basis, for some hot models, we may receive orders at the same time frame and orders will be processed in a first come first served basis. If the product you ordered is out of stock, we will notify you within 24 hours and your payment will be refunded to you within 24 hours.
Do you have any other sizes or styles that is not listed on your website?
Sorry no, everything we have in stock is listed on our website. However, we update our website frequently with new products so please join our mailing list for latest updates.
What is your return or exchange policy?
ALL SALES ARE FINAL Refunds are only processed based on fulfillment errors, such as incorrectly shipped or missing items.
Is there any discount?
We strive to bring you all hard-to-find shoes at the most reasonable prices. We set the price based on current market value. We offer discounts & promotions from time to time
What does "may not be suitable for wear due to time" mean?
Shoes with older production year (for example, 1999 or older) may not be suitable for wear and may deteriorate quickly with actual usage (for example, the upper and midsole may separate). We carefully state the condition of all of our inventory but cannot assume any responsibility in the case of these kind of older, vintage shoes. By purchasing you agree to all rules.